A practical, visual awareness course on preventing and resolving everyday workplace conflict. Learn where conflict comes from and how to spot it early, communicate and listen so tension eases, de-escalate heated moments, work through a clear step-by-step resolution and know when and how to escalate, with a real team scenario and quick self-checks along the way.
~40 minutes100% online, self-paced6 months access from the day of course start
What You Will Learn
Identify the common sources and early warning signs of workplace conflict
Use active listening and clear, respectful communication to reduce tension
Apply practical de-escalation techniques when emotions are running high
Work through a structured, step-by-step approach to resolve a dispute
Recognise when a conflict must be escalated and the pathways available, including where behaviour may be bullying, harassment or discrimination
Course Content
1. Where conflict comes from and how to spot it
2. Communication and active listening
3. De-escalation: cooling a heated moment
4. A step-by-step approach to resolving conflict
5. When and how to escalate
6. Apply it: a team conflict scenario
Final Assessment - 10 questions, 80% pass mark, retakes available
Who This Course Is For
All employees, team leaders, supervisors and managers who want practical skills to handle disagreements, tension and conflict at work constructively and know when to seek help.
Accreditation: This is a non-accredited awareness course. It builds general skills for managing everyday workplace conflict and does not provide accredited mediation, investigation or human-resources qualifications. It is not legal advice and is not a substitute for your organisation's own grievance, complaint-handling or disciplinary procedures.
Suggested next course
Building a Positive Workplace Culture
$39 per person
$39.00
Prices are in Australian dollars and include GST.
Duration
~40 minutes
Format
100% online, self-paced
Lessons
6
Assessment
10 questions (80% to pass)
Certificate
Instant, verifiable
Access period
6 months access from the day of course start
Who it’s for
All employees, team leaders, supervisors and managers who want practical skills to handle disagreements, tension and conflict at work constructively and know when to seek help.
Buying for a team? Set the quantity to the number of people. You’ll receive an enrolment code for each seat.
