HomeAll CoursesManaging Workplace Conflict
Psychosocial Risk and Respect at Work
Managing Workplace Conflict
A practical, visual awareness course on preventing and resolving everyday workplace conflict. Learn where conflict comes from and how to spot it early, communicate and listen so tension eases, de-escalate heated moments, work through a clear step-by-step resolution and know when and how to escalate, with a real team scenario and quick self-checks along the way.
What You Will Learn
- Identify the common sources and early warning signs of workplace conflict
- Use active listening and clear, respectful communication to reduce tension
- Apply practical de-escalation techniques when emotions are running high
- Work through a structured, step-by-step approach to resolve a dispute
- Recognise when a conflict must be escalated and the pathways available, including where behaviour may be bullying, harassment or discrimination
Course Content
Final Assessment: 10 questions, 80% pass mark, retakes available
Who This Course Is For
All employees, team leaders, supervisors and managers who want practical skills to handle disagreements, tension and conflict at work constructively and know when to seek help.
Sources and Legal References
This course is aligned to 20 official sources. Legal and regulatory references checked between 31 August 2026 and 1 November 2026.
Sources and Further Reading
This course draws on the following official sources. Always rely on the current version on the regulator’s website.
- LegislationWork Health and Safety Act 2011 (Cth)As at 31/08/2026
- LegislationWork Health and Safety Act 2011 (NSW)As at 31/08/2026
- LegislationWork Health and Safety Act 2011 (Qld)As at 31/08/2026
- LegislationWork Health and Safety Act 2020 (WA)As at 31/08/2026
- LegislationWork Health and Safety Act 2012 (SA)As at 31/08/2026
- LegislationWork Health and Safety Act 2012 (Tas)As at 31/08/2026
- LegislationWork Health and Safety Act 2011 (ACT)As at 31/08/2026
- LegislationWork Health and Safety (National Uniform Legislation) Act 2011 (NT)As at 31/08/2026
- LegislationOccupational Health and Safety Act 2004 (Vic)As at 31/08/2026
- LegislationFair Work Act 2009 (Cth)As at 31/08/2026
- Regulator guidanceSafe Work Australia, Psychosocial hazardsAs at 31/08/2026
- LegislationSex Discrimination Act 1984 (Cth)As at 02/09/2026
- LegislationWork Health and Safety Regulation 2011 (ACT)As at 31/10/2026
- LegislationWork Health and Safety Regulation 2025 (NSW)As at 01/11/2026
- LegislationWork Health and Safety (National Uniform Legislation) Regulations 2011 (NT)As at 31/10/2026
- LegislationWork Health and Safety Regulation 2011 (Qld)As at 31/10/2026
- LegislationWork Health and Safety Regulations 2012 (SA)As at 13/09/2026
- LegislationWork Health and Safety Regulations 2022 (Tas)As at 31/10/2026
- LegislationOccupational Health and Safety Regulations 2017 (Vic)As at 01/11/2026
- LegislationWork Health and Safety (General) Regulations 2022 (WA)As at 31/10/2026
Always rely on the current version on the regulator’s website.
Accreditation: This is a non-accredited awareness course. It builds general skills for managing everyday workplace conflict and does not provide accredited mediation, investigation or human-resources qualifications. It is not legal advice and is not a substitute for your organisation's own grievance, complaint-handling or disciplinary procedures.
$39.00
inc GSTSeven day refund if you have not started
Or
For employers and teams
Buy Seats for Your Team
$39.00 per seat, inc GST
Total inc GST$195.00
Or
What You Get
Certificate of Completion
This is to certify that
Sample Learner
has successfully completed
Managing Workplace Conflict
All learning modules and the final assessment
Scan the QR code, or enter certificate ID WP-SAMPLE-0001 at workproof.com.au/verify
Kam Askari
Director, Creative Directions Management Consulting Pty Ltd
This is a certificate of completion of a non-accredited professional development course. It is not a nationally recognised qualification, a VET statement of attainment, a competency card, a licence, or evidence of competency. It is issued by Creative Directions Management Consulting Pty Ltd, which is not a Registered Training Organisation.
Sample layout. Certificate ID WP-SAMPLE-0001 verifies as Hazardous Manual Tasks and Manual Handling Safety.
- Certificate verified by its ID
- 100% online, self-paced
- Six months of access
Bought for yourself: six months of access from the day you pay. Team seat: six months from the day the worker activates their code.
