Version v2.0 - effective 2026-09-07
These courses are sold by Creative Directions Management Consulting Pty Ltd(ACN 655 132 166, ABN 78 655 132 166), operating under the name WorkProof (“we”, “us”, “our”).
Contact: support@workproof.com.au
In these Terms:
3.1 Price Display. All prices displayed on this website are in Australian dollars and include GST. The total price payable, including all taxes and charges, is displayed before you complete your purchase.
3.2 When the Contract Forms. Your purchase becomes a binding contract when: (a) you complete the checkout process and tick the acceptance box confirming you have read and agree to these Terms; (b) payment is successfully processed; and (c) you receive an order confirmation email from us.
3.3 Payment Processing. Payments are processed by Stripe Payments Australia Pty Ltd. We do not store or have access to your complete credit card details. Stripe’s terms and privacy policy apply to the processing of your payment: stripe.com/au/legal.
3.4 Tax Invoices. For purchases of $1,000 or more (including GST), we are required by law to issue a tax invoice containing the buyer’s identity - your name or, if purchasing in a business capacity, your business name - or your ABN. During checkout, you will be asked to provide this information where applicable. GST is calculated as one-eleventh of the total price.
4.1 Individual Course Access. Your access to a Course continues for 6 months from the day of course start. For individual purchases, course start is the date of purchase. For Seats purchased on your behalf and activated with an Enrolment Code, course start is the date of activation. We will send you a reminder 30 days before your access period ends.
4.2 What Happens When Access Ends. When your Access Period expires: (a) you will no longer be able to access the Course materials or assessments; (b) any Certificate of Completion you earned during the Access Period remains valid and accessible through your account; (c) your completion record remains on file for verification purposes; (d) you may purchase a new Seat to regain access to the Course materials if you wish to refresh your knowledge.
4.3 Renewal and Refresher Purchases. We may offer you the option to purchase renewed access before or after your Access Period ends. Any such renewal or refresher purchase: (a) is entirely optional and at your discretion; (b) will be offered on the terms current at the time of renewal; (c) requires you to actively opt in - we will never charge you automatically; (d) provides a fresh Access Period from the date of the renewal purchase.
4.4 Team and Site Licences. If you are purchasing multiple Seats for your employees or team members (a “Team Licence”), the following additional terms apply:
(a) Enrolment Codes and Allocation. You will receive individual Enrolment Codes for each Seat purchased. It is your responsibility to distribute these codes to your chosen Learners. Each Enrolment Code may only be activated once.
(b) Access Period for Team Licences. Each Learner’s 6-month Access Period begins when they activate their Enrolment Code (the day of course start), not from the date you purchased the Team Licence. Unused Enrolment Codes remain valid for 24 months from your purchase date.
(c) Certificate Ownership and Access. Certificates of Completion are issued in the Learner’s name. The Learner retains the right to access their own completion record and certificate through their account, even after their employment with you ends. You may request verification of a Learner’s completion at any time through our verification system.
(d) Licence Administrator. You may designate one or more administrators to manage your Team Licence, including tracking which Seats have been activated and who has completed the Course. Administrators do not have access to individual Learners’ assessment responses or personal learning data beyond completion status.
(e) No Resale or Transfer. Team Licences are for your own use only. You must not resell, transfer, or commercially exploit Seats purchased under a Team Licence.
(f) Billing and Invoicing. Team Licences of $1,000 or more require provision of your business name, and your ABN if you wish to provide it, for tax invoice purposes (see clause 3.4).
5.1 When Refunds Apply. We want you to be satisfied with your purchase. You may request a refund within 7 days of purchase if: (a) you have accessed less than 25% of the Course content; and (b) you have not completed the Course or been issued a Certificate of Completion. To request a refund within this period, contact us at support@workproof.com.au with your order number.
5.2 After the Refund Period. Refunds are not available: (a) more than 7 days after purchase; (b) if you have accessed 25% or more of the Course content; (c) if you have completed the Course or received a Certificate of Completion; or (d) for renewal or refresher purchases of Courses you have previously completed.
5.3 Consumer Guarantees Not Affected. Nothing in this clause limits your rights under the Australian Consumer Law. If our Course fails to meet a consumer guarantee (for example, if it is not delivered with due care and skill, or is not fit for the purpose we have told you it is for), you may be entitled to a remedy regardless of the time limits in this clause.
5.4 Team Licence Refunds. For Team Licences, the 7-day refund period runs from your date of purchase. Once an Enrolment Code has been activated by a Learner, that Seat is not eligible for refund. Unused, unactivated Enrolment Codes may be refunded within the 7-day period if less than 25% of the total Seats purchased have been activated.
5.5 Repeat Purchases by Individuals. If you already hold current access to a Course under an individual purchase, you may not purchase that same Course again while your access remains active. Our checkout will decline the repeat transaction and no payment will be taken. This is not a refund rule and does not affect the Course access you already hold. Once your access period has ended, or you have completed the Course, you may purchase it again as a refresher; refresher purchases are subject to clause 5.2(d). Nothing in this clause 5.5 excludes, restricts or modifies any consumer guarantee or other right you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)); clause 5.3 applies in full.
6.1 Non-Accredited Training. Our Courses are not nationally recognised training and do not lead to a formal qualification under the Australian Qualifications Framework. Certificates of Completion are evidence that you have completed the Course content and met our assessment requirements, but they are not accredited credentials.
6.2 Certificate Disclaimer. The following statement appears on every Certificate of Completion and forms part of these Terms:
“This is a certificate of completion of a non-accredited professional development course. It is not a nationally recognised qualification, a VET statement of attainment, a competency card, a licence, or evidence of competency. It is issued by Creative Directions Management Consulting Pty Ltd, which is not a Registered Training Organisation.”
6.3 Your Responsibility. You are responsible for: (a) ensuring this Course is suitable for your learning objectives or workplace requirements; (b) determining whether completion of this Course satisfies any requirements imposed on you by your employer, a regulator, or a client; (c) applying the knowledge gained in this Course safely and in accordance with all applicable laws and workplace procedures.
6.4 Limitation of Liability. To the fullest extent permitted by law: (a) we exclude all implied warranties except those that cannot be excluded under the Australian Consumer Law; (b) our liability for breach of a consumer guarantee that cannot be excluded is limited, at our option, to resupplying the Course or refunding the purchase price; (c) we are not liable for any indirect, consequential, or economic loss arising from your use of the Course, including loss of income, business, or employment opportunities; (d) our total liability to you for any claim arising from or related to the Course is limited to the amount you paid for that Course.
6.5 Consumer Guarantees. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law, including guarantees that services will be provided with due care and skill and that they will be reasonably fit for any purpose you make known to us.
7.1 Complaints Process. If you have a complaint about a Course or our service: (a) contact us at support@workproof.com.au with details of your concern; (b) we will acknowledge your complaint within 2 Business Days; (c) we will investigate and respond within 10 Business Days, or notify you if we need more time.
7.2 Dispute Resolution. If we cannot resolve your complaint to your satisfaction: (a) you may escalate the matter to a supervisor by requesting escalation in your reply; (b) for consumer law matters, you may lodge a complaint with NSW Fair Trading: fairtrading.nsw.gov.au or 13 32 20.
7.3 Governing Law. These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.
8.1 How to Contact Us. For questions, refund requests, or complaints, email support@workproof.com.au. We answer in writing and keep a record of every complaint.
8.2 How We Contact You. We will send order confirmations, Enrolment Codes, access reminders, and other notices to the email address you provide at checkout. It is your responsibility to ensure this email address is current and that you check it regularly.
8.3 Certificate Verification. Anyone may verify a Certificate of Completion by entering the certificate ID at: https://workproof.com.au/verify. Verification results display the Learner’s name, Course title, completion date, and assessment score.
See also our Collection Notice, which explains how we handle your personal information.
