Frequently Asked Questions

Buy a seat for each person from the For Business page and pay by card in one checkout. Each seat becomes an invitation you send from your dashboard by email, or a code the person redeems. You see who has been invited, who has started and who has finished, with each person’s completion date and their assessment score on your team register, and you can download any certificate as a PDF, which carries no score.

A Course Seat is a licence for one named person to complete one course. Once a seat has been redeemed it belongs to that person for the access period. A seat that has not been redeemed can be sent to someone else from your dashboard. A Subscription Seat can be reassigned when the person leaves your organisation.

Quantity 1 on a single course enrols you directly, so you can start straight away. Quantity 2 or more turns that line into seats: after checkout, send each seat from your dashboard by email, and the person you send it to gets a one-click link that adds the course to their own account automatically.

Yes, within seven days of purchase, for a course you have not started or a team seat whose enrolment code has not been activated. A course counts as started once any of its lessons, materials or assessments has been opened after purchase. In a course pack, each course you have not started can be refunded within the seven days, at its share of the pack price. A refresher of a course you have already completed is not refundable, and Subscription Seat fees are not refundable, except where the Australian Consumer Law gives you a right to a refund. Email contact@workproof.com.au with your order number. Your rights under the Australian Consumer Law are not affected.

Yes. Every order has a tax invoice on your account the moment you pay, showing our ABN and GST. A company account can store its own name and ABN so they appear on every invoice, and can set a default invoice email so receipts go straight to accounts.

A course pack unlocks every course listed in it for less than buying those same courses one by one. Each pack card shows the pack price and what those courses cost separately, so you can see the difference before you buy.

No. WorkProof is not a Registered Training Organisation. Our courses are non-accredited awareness training. When you finish a course and pass the assessment you receive a certificate of completion with a verification ID, not a nationally recognised qualification, a unit of competency, a licence or a ticket. Some training in Australia, such as the construction White Card and high risk work licences, must come from an RTO. If that is what you have been asked for, this is not it.

That is their call and it depends on what they asked for. Many site gates and prequalification portals ask for evidence that a worker has done awareness training on the hazards they will meet and for a record with a name and a date. A WorkProof certificate is that. If they asked for a White Card, a licence or a nationally recognised unit, a WorkProof certificate is not that and we say so on every course page. The simplest way to find out is to send them the verify link before you buy for a whole crew.

The certificate shows the person’s name, the course, the date it was issued and a verification ID. Anyone who has the ID can enter it on our verify page and see the same record. No account, no cost, no phone call. Try it with the sample ID WP-SAMPLE-0001.

No. General construction induction, the White Card, is a nationally recognised unit that only an RTO can deliver. High risk work licences for forklifts, scaffolding, rigging, dogging and boom-type elevating work platforms with a boom of 11 metres or more need training and assessment through a Registered Training Organisation, and the licence itself comes from your state or territory regulator. The accreditation page lists what needs an RTO and where to find one.

Bought for yourself: six months of access from the day you pay. Team seat: six months from the day the worker activates their code. Progress is saved, so it can be done in one sitting or across several. Most courses take under an hour. A Subscription Seat gives one named person access to every Course for as long as the Seat is active.

Under the work health and safety laws in every state and territory, an employer must provide information, training and instruction that is suitable and adequate for the work being done and the risks involved, and must keep it so. A dated, verifiable record of a course written against the current law can form part of how you show that. It does not by itself discharge the duty. You still have to run site specific induction, supervise, and train people on your own equipment and procedures. Each course page names the Acts, Regulations and Codes it is written against and the date they were last checked.

Every course names the Acts, Regulations, Codes or standards it is written against, and flags where a state or territory differs. Victoria, which has its own OHS law, is covered separately where it matters. Where a course does not satisfy a specific state requirement, the course page says so at the top. Asbestos Awareness, for example, carries a notice about the ACT’s mandatory training requirement.

Kam Askari, Managing Director of Creative Directions Management Consulting Pty Ltd, ISO 9001, ISO 14001 and ISO 45001 Lead Auditor. MBA, Graduate Diploma in Occupational Health and Safety, MAICD. He conducts certification audits of Australian businesses for certification bodies, has run health, safety, environment and quality on live construction sites and other industries, and trains the people who do the work. Every course is checked against the Acts, Regulations and Codes it is built on, and the date of that check is printed on the course page. Read more on the About page.