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HomeAll CoursesArmed Hold-Up and Robbery Response Awareness

Psychosocial Risk and Respect at Work

Armed Hold-Up and Robbery Response Awareness

Armed Hold-Up and Robbery Response Awareness

Practical awareness for retail, hospitality, petrol and convenience staff and supervisors on preventing and surviving armed hold ups and robberies. Covers visibility and cash controls, personal safety during an event, duress alarms, after event lockdown and scene preservation, police notification and post incident trauma support. Not security guard licensing training.

Also relevant for: Health Care, Aged Care and Community, Retail and Hospitality, Warehouse, Transport and Logistics

About 45 minutes100% online, self-pacedSix months of access

What You Will Learn

  • Apply prevention controls including visibility, cash limits and safe design
  • Respond during a hold up with personal safety first and no heroics
  • Use duress alarms and procedures correctly without endangering staff
  • Take safe after event steps including lockdown, scene preservation and police notification
  • Support staff recovery including EAP referral and return to work considerations

Course Content

Final Assessment: 10 questions, 80% pass mark, retakes available

Who This Course Is For

Retail, hospitality, petrol and convenience workers, cash handlers, store supervisors and managers and anyone whose role includes serving the public where robbery risk exists.

Written by Kam Askari, Managing Director of Creative Directions Management Consulting Pty Ltd, ISO 9001, ISO 14001 and ISO 45001 Lead Auditor. MBA, Graduate Diploma in Occupational Health and Safety, MAICD. Checked against the sources listed below.

Sources and Legal References

Always rely on the current version on the regulator’s website.

Accreditation: This is a non-accredited awareness course. It does not issue a unit of competency and is not licensed security training, armed response training or a substitute for your employer's robbery response procedures, police guidance or professional psychological support.
$39.00
inc GST

Seven day refund if you have not started

For employers and teams

Buy Seats for Your Team

$39.00 per seat, inc GST

Total inc GST$195.00

What You Get

WorkProof

Certificate of Completion

This is to certify that

Sample Learner

has successfully completed

Armed Hold-Up and Robbery Response Awareness

All learning modules and the final assessment

16 September 2026Date of issue
WP-SAMPLE-0001Certificate ID
Scan the QR code, or enter certificate ID WP-SAMPLE-0001 at workproof.com.au/verify

Kam Askari

Director, Creative Directions Management Consulting Pty Ltd

QR code to verify WP-SAMPLE-0001

This is a certificate of completion of a non-accredited professional development course. It is not a nationally recognised qualification, a VET statement of attainment, a competency card, a licence, or evidence of competency. It is issued by Creative Directions Management Consulting Pty Ltd, which is not a Registered Training Organisation.

Sample layout. Certificate ID WP-SAMPLE-0001 verifies as Hazardous Manual Tasks and Manual Handling Safety.

Your certificate, verifiable by ID
  • Certificate verified by its ID
  • 100% online, self-paced
  • Six months of access
Check the Sample, WP-SAMPLE-0001

Bought for yourself: six months of access from the day you pay. Team seat: six months from the day the worker activates their code.

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