Occupational Violence and Aggression (incl. Armed Robbery)
A practical, visual awareness course on recognising, preventing and responding to occupational violence and aggression at work, including surviving an armed robbery, de-escalating aggressive people and supporting recovery afterwards. Built for retail, healthcare, transport and frontline service roles, with diagrams, a real workplace decision scenario, quick self-checks and legal detail tailored to your state or territory.
~40 minutes100% online, self-paced6 months access from the day of course start
What You Will Learn
Describe what occupational violence and aggression is and why it is a work health and safety issue, covering both physical and psychological harm
Recognise the risk factors, high-risk situations and early warning signs of escalating aggression
Apply the hierarchy of controls to prevent violence and aggression, including armed robbery
Use practical de-escalation techniques and survive an armed hold-up by staying calm and complying
Respond after an incident by making people safe, reporting correctly and supporting psychological recovery
Course Content
1. What occupational violence and aggression is
2. Recognising the risks and warning signs
3. Preventing violence and aggression
4. De-escalation and armed robbery survival
5. After an incident: response and support
6. Apply it: a frontline decision scenario
Final Assessment - 10 questions, 80% pass mark, retakes available
Who This Course Is For
Retail, healthcare, hospitality, transport and other frontline service workers, their supervisors and managers and anyone whose role involves face-to-face contact with customers, clients, patients or the public.
Accreditation: This is a non-accredited awareness course. It does not issue a unit of competency and is not a substitute for licensed security work, accredited de-escalation or physical-restraint training, professional psychological support or the role-specific procedures your employer and state or territory laws may require.
Suggested next course
Bullying, Harassment and Respect at Work
$49 per person
$39.00
Prices are in Australian dollars and include GST.
Duration
~40 minutes
Format
100% online, self-paced
Lessons
6
Assessment
10 questions (80% to pass)
Certificate
Instant, verifiable
Access period
6 months access from the day of course start
Who it’s for
Retail, healthcare, hospitality, transport and other frontline service workers, their supervisors and managers and anyone whose role involves face-to-face contact with customers, clients, patients or the public.
Level
Beginner
Buying for a team? Set the quantity to the number of people. You’ll receive an enrolment code for each seat.
