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Psychosocial Risk and Respect at Work

Occupational Violence and Aggression (incl. Armed Robbery)

Occupational Violence and Aggression (incl. Armed Robbery)

A practical, visual awareness course on recognising, preventing and responding to occupational violence and aggression at work, including surviving an armed robbery, de-escalating aggressive people and supporting recovery afterwards. Built for retail, healthcare, transport and frontline service roles, with diagrams, a real workplace decision scenario, quick self-checks and legal detail tailored to your state or territory.

Also relevant for: Health Care, Aged Care and Community, Office and Professional, Retail and Hospitality, Warehouse, Transport and Logistics

About 40 minutes100% online, self-pacedSix months of access

What You Will Learn

  • Describe what occupational violence and aggression is and why it is a work health and safety issue, covering both physical and psychological harm
  • Recognise the risk factors, high-risk situations and early warning signs of escalating aggression
  • Apply the hierarchy of controls to prevent violence and aggression, including armed robbery
  • Use practical de-escalation techniques and survive an armed hold-up by staying calm and complying
  • Respond after an incident by making people safe, reporting correctly and supporting psychological recovery

Course Content

Final Assessment: 10 questions, 80% pass mark, retakes available

Who This Course Is For

Retail, healthcare, hospitality, transport and other frontline service workers, their supervisors and managers and anyone whose role involves face-to-face contact with customers, clients, patients or the public.

Written by Kam Askari, Managing Director of Creative Directions Management Consulting Pty Ltd, ISO 9001, ISO 14001 and ISO 45001 Lead Auditor. MBA, Graduate Diploma in Occupational Health and Safety, MAICD. Checked against the sources listed below.

Sources and Legal References

Always rely on the current version on the regulator’s website.

Accreditation: This is a non-accredited awareness course. It does not issue a unit of competency and is not a substitute for licensed security work, accredited de-escalation or physical-restraint training, professional psychological support or the role-specific procedures your employer and state or territory laws may require.
$39.00
inc GST

Seven day refund if you have not started

For employers and teams

Buy Seats for Your Team

$39.00 per seat, inc GST

Total inc GST$195.00

What You Get

WorkProof

Certificate of Completion

This is to certify that

Sample Learner

has successfully completed

Occupational Violence and Aggression (incl. Armed Robbery)

All learning modules and the final assessment

16 September 2026Date of issue
WP-SAMPLE-0001Certificate ID
Scan the QR code, or enter certificate ID WP-SAMPLE-0001 at workproof.com.au/verify

Kam Askari

Director, Creative Directions Management Consulting Pty Ltd

QR code to verify WP-SAMPLE-0001

This is a certificate of completion of a non-accredited professional development course. It is not a nationally recognised qualification, a VET statement of attainment, a competency card, a licence, or evidence of competency. It is issued by Creative Directions Management Consulting Pty Ltd, which is not a Registered Training Organisation.

Sample layout. Certificate ID WP-SAMPLE-0001 verifies as Hazardous Manual Tasks and Manual Handling Safety.

Your certificate, verifiable by ID
  • Certificate verified by its ID
  • 100% online, self-paced
  • Six months of access
Check the Sample, WP-SAMPLE-0001

Bought for yourself: six months of access from the day you pay. Team seat: six months from the day the worker activates their code.

Level: Beginner

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