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Records and Information Management Awareness

A practical introduction to everyday recordkeeping for Australian workplaces. Learn what turns a document into a record, how to capture, name and version your work so it can be found again, where records may and may not be stored, how long the law says you must keep things, how disposal is authorised and what changes the moment a legal hold or an information-access request arrives, as paced slides with diagrams, a workplace decision scenario, quick self-checks and notes on how records law differs across states and territories.
Also relevant for: Office and Professional
What You Will Learn
- Distinguish a record that must be captured and kept from ephemeral working material
- Explain why records matter for evidence, accountability, information access and legal proceedings
- Describe everyday capture, naming, metadata and version-control practice and how they apply to your own work
- Describe how retention periods and disposal authorities decide when a record may be destroyed
- Recognise a legal hold or a disposal freeze and know what to do when one applies to your records
Course Content
- If you cannot find the record, you cannot prove what happened
- By the end of this course, you'll be able to:
- A record is evidence of something your organisation did or decided
- Not everything you produce is a record
- Ephemeral does not mean 'anything I decide to delete'
- Records hide in every system you use
- Good records protect people, decisions and the organisation
- Which records law applies where you work
- Capture means moving a record out of your hands and into the system
- Capture a record in four moves
- Metadata is what makes a record findable and trustworthy
- AS ISO 15489 sets the qualities a good record has
- Name it so a stranger can find it in three years
- Version control answers one question: which one is the real one?
- Keep versions under control
- Where the record lives is a compliance decision, not a convenience one
- Your inbox is not a recordkeeping system
- Texts and chat messages count, and regulators have said so plainly
- Keeping everything forever is not the safe option
- Retention and disposal authorities are where the answer actually lives
- Sentencing: how a record gets its expiry date
- Statutory retention periods that bind private employers too
- Missing employee records shift the burden onto the employer
- Where records and privacy meet, and where they do not
- Since December 2024, 'reasonable steps' expressly includes technical and organisational measures
- Destroying a record that may be needed is a serious matter
- Destroying evidence can be a criminal offence in its own right
- When a legal hold or disposal freeze lands
- Records with lasting value are transferred, not destroyed
- Digitising does not automatically let you bin the original
- An access request turns your everyday filing into a legal deadline
- Now put it to work
- Three days in a program office
- The five things to carry away
Who This Course Is For
Office, administrative, project and government staff who create, receive, file, store or dispose of documents, email and messages as part of their work, including managers, records and information staff, finance, HR and contract roles.
Written by Kam Askari, Managing Director of Creative Directions Management Consulting Pty Ltd, ISO 9001, ISO 14001 and ISO 45001 Lead Auditor. MBA, Graduate Diploma in Occupational Health and Safety, MAICD. Checked against the sources listed below.
Sources and Legal References
This course is aligned to 19 official sources. Legal and regulatory references checked between 3 September 2026 and 12 September 2026.
Sources and Further Reading
This course draws on the following official sources. Always rely on the current version on the regulator’s website.
- LegislationArchives Act 1983 (Cth)As at 03/09/2026
- LegislationCorporations Act 2001 (Cth)As at 03/09/2026
- LegislationFair Work Act 2009 (Cth)As at 03/09/2026
- Regulator guidanceFair Work OmbudsmanAs at 03/09/2026
- LegislationFreedom of Information Act 1982 (Cth)As at 03/09/2026
- LegislationPrivacy Act 1988 (Cth)As at 12/09/2026
- LegislationPrivacy and Other Legislation Amendment Act 2024 (Cth)As at 12/09/2026
- Regulator guidanceOAIC Australian Privacy Principles guidelinesAs at 12/09/2026
- LegislationState Records Act 1998 (NSW)As at 03/09/2026
- LegislationCrimes Act 1900 (NSW)As at 03/09/2026
- LegislationPublic Records Act 1973 (Vic)As at 03/09/2026
- LegislationCrimes Act 1958 (Vic)As at 03/09/2026
- LegislationPublic Records Act 2023 (Qld)As at 03/09/2026
- LegislationState Records Act 2000 (WA)As at 03/09/2026
- LegislationState Records Act 1997 (SA)As at 03/09/2026
- LegislationArchives Act 1983 (Tas)As at 03/09/2026
- Australian StandardAS ISO 15489.1:2017 Information and documentation - Records managementAs at 03/09/2026
- LegislationInformation Act 2002 (NT)As at 12/09/2026
- LegislationTerritory Records Act 2002 (ACT)As at 05/09/2026
Always rely on the current version on the regulator’s website.
Seven day refund if you have not started
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For employers and teams
Buy Seats for Your Team
$39.00 per seat, inc GST
Total inc GST$195.00
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What You Get
Certificate of Completion
This is to certify that
has successfully completed
All learning modules and the final assessment
Kam Askari
Director, Creative Directions Management Consulting Pty Ltd
This is a certificate of completion of a non-accredited professional development course. It is not a nationally recognised qualification, a VET statement of attainment, a competency card, a licence, or evidence of competency. It is issued by Creative Directions Management Consulting Pty Ltd, which is not a Registered Training Organisation.
Sample layout. Certificate ID WP-SAMPLE-0001 verifies as Hazardous Manual Tasks and Manual Handling Safety.
- Certificate verified by its ID
- 100% online, self-paced
- Six months of access
Bought for yourself: six months of access from the day you pay. Team seat: six months from the day the worker activates their code.
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