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Compliance and Governance
Australian Consumer Law Basics
A practical, visual introduction to the Australian Consumer Law (ACL) for people who sell, serve and market to customers. Learn the automatic consumer guarantees, when a customer is entitled to a refund, repair or replacement, how to avoid misleading or deceptive conduct and false claims and what makes a contract term unfair, as paced slides with diagrams, a real customer-service scenario, quick self-checks and the regulator for your state or territory.
Also relevant for: Office and Professional, Retail and Hospitality
What You Will Learn
- Explain what the Australian Consumer Law is and identify the ACCC and your state or territory fair trading regulator
- Describe the consumer guarantees that apply automatically to goods and services and cannot be excluded
- Determine the correct remedy: repair, replacement or refund, for a minor or major failure
- Recognise misleading or deceptive conduct and false or misleading representations in sales and marketing
- Identify unfair terms in standard form consumer and small business contracts
Course Content
Final Assessment: 10 questions, 80% pass mark, retakes available
Who This Course Is For
Sales assistants, retail and hospitality staff, contact-centre and customer-service teams, account managers, marketers and anyone who deals with customers or writes customer-facing terms.
Sources and Legal References
This course is aligned to 3 official sources. Legal and regulatory references checked between 26 July 2026 and 31 August 2026.
Sources and Further Reading
This course draws on the following official sources. Always rely on the current version on the regulator’s website.
- LegislationCompetition and Consumer Act 2010 (Cth)As at 26/07/2026
- LegislationCorporations Act 2001 (Cth)As at 31/08/2026
- LegislationFair Work Act 2009 (Cth)As at 31/08/2026
Always rely on the current version on the regulator’s website.
Accreditation: This is a non-accredited awareness course. It provides general information about the Australian Consumer Law and is not legal advice. It is not a substitute for professional legal advice on a specific dispute, or for your organisation's own policies and role-specific compliance obligations.
$39.00
inc GSTSeven day refund if you have not started
Or
For employers and teams
Buy Seats for Your Team
$39.00 per seat, inc GST
Total inc GST$195.00
Or
What You Get
Certificate of Completion
This is to certify that
Sample Learner
has successfully completed
Australian Consumer Law Basics
All learning modules and the final assessment
Scan the QR code, or enter certificate ID WP-SAMPLE-0001 at workproof.com.au/verify
Kam Askari
Director, Creative Directions Management Consulting Pty Ltd
This is a certificate of completion of a non-accredited professional development course. It is not a nationally recognised qualification, a VET statement of attainment, a competency card, a licence, or evidence of competency. It is issued by Creative Directions Management Consulting Pty Ltd, which is not a Registered Training Organisation.
Sample layout. Certificate ID WP-SAMPLE-0001 verifies as Hazardous Manual Tasks and Manual Handling Safety.
- Certificate verified by its ID
- 100% online, self-paced
- Six months of access
Bought for yourself: six months of access from the day you pay. Team seat: six months from the day the worker activates their code.
