When something does not meet a requirement, most organisations fix the instance and move on, which guarantees it happens again. This course covers what a nonconformity is, what the standards require you to do about it, the difference between correcting the thing and removing the cause, how to find a cause worth acting on rather than stopping at human error, how to verify an action actually worked and why the same problem keeps coming back. Applies across the quality, environmental, safety and information security standards.
~35 minutes100% online, self-paced6 months access from the day of course start
What You Will Learn
Explain what a nonconformity is and where the requirement it breaches can come from
Describe the sequence the standards require when a nonconformity occurs
Distinguish correction from corrective action, and explain why the difference matters
Determine a cause worth acting on rather than stopping at human error
Explain why corrective action must be verified for effectiveness and proportionate to the effects
Course Content
1. What a nonconformity is
2. React first
3. Finding a cause worth acting on
4. Action, proportion and proof
5. Records, trends and repeat offenders
6. Apply it: stopping a repeat
Final Assessment - 10 questions, 80% pass mark, retakes available
Who This Course Is For
Workers, supervisors, managers, system owners and anyone who reports, investigates or signs off problems in a certified organisation, including people asked to complete a corrective action form without being told what it is for.
Accreditation: This is a non-accredited awareness course. It builds general awareness of nonconformity and corrective action requirements in ISO management system standards and does not issue a formal qualification. Completing it does not certify you, does not certify your organisation and is not a substitute for reading the applicable standard, for your organisation's own procedures or for the incident notification duties that apply under work health and safety law where you work.
Suggested next course
Integrated Management Systems Awareness
$39 per person
$39.00
Prices are in Australian dollars and include GST.
Duration
~35 minutes
Format
100% online, self-paced
Lessons
6
Assessment
10 questions (80% to pass)
Certificate
Instant, verifiable
Access period
6 months access from the day of course start
Who it’s for
Workers, supervisors, managers, system owners and anyone who reports, investigates or signs off problems in a certified organisation, including people asked to complete a corrective action form without being told what it is for.
Buying for a team? Set the quantity to the number of people. You’ll receive an enrolment code for each seat.
