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Incident Investigation Awareness

A deeper awareness course for people appointed to investigate workplace incidents in Australia. Learn how to set an investigation charter, work through PEEF and ICAM style factor layers, interview witnesses fairly, maintain an evidence chain, write defensible findings, close corrective actions with SMART criteria and understand inspector powers and the offence of hindering an inspector. Assumes you already know basic reporting and notification from incident reporting essentials.
What You Will Learn
- Define an investigation charter and terms of reference that set scope, authority and independence
- Apply PEEF and ICAM style factor layers to move beyond blaming individuals
- Plan and conduct fair witness interviews while preserving an evidence chain of custody
- Write investigation findings that separate facts, analysis and recommendations
- Close corrective actions using SMART criteria and understand inspector powers and the offence of hindering an inspector
Course Content
- Leading An Investigation, Not Just Filling In A Form
- By the end of this course, you'll be able to:
- This Course Assumes You Know Reporting Basics
- A Charter Sets What You Are There To Do
- Four Questions Every Charter Should Answer
- PEEF And ICAM Style Models Ask The Same Question In Layers
- Stopping At The Person Versus Reaching The System
- Defences Are The Fastest Layer To Verify
- Evidence Has A Chain Of Custody
- A Fair Witness Interview Flow
- Leading Questions Contaminate Evidence
- Separate Facts, Analysis And Recommendations
- Write For The Reader Who Was Not There
- Findings Language
- SMART Actions Close The Loop
- Do Not Hinder An Inspector
- Cooperation Duties Where You Operate
- Put The Method Into Practice
- The Near Miss You Have Been Asked To Lead
- The Six Things To Carry Away
Who This Course Is For
Appointed incident investigators, senior supervisors, WHS managers, safety advisors and anyone tasked with leading a structured investigation after a serious incident, dangerous occurrence or high potential near miss.
Written by Kam Askari, Managing Director of Creative Directions Management Consulting Pty Ltd, ISO 9001, ISO 14001 and ISO 45001 Lead Auditor. MBA, Graduate Diploma in Occupational Health and Safety, MAICD. Checked against the sources listed below.
Sources and Legal References
This course is aligned to 17 official sources. Legal and regulatory references checked between 2 September 2026 and 1 November 2026.
Sources and Further Reading
This course draws on the following official sources. Always rely on the current version on the regulator’s website.
- LegislationWork Health and Safety Act 2011 (Cth)As at 02/09/2026
- LegislationWork Health and Safety Act 2011 (NSW)As at 02/09/2026
- LegislationWork Health and Safety Act 2011 (Qld)As at 02/09/2026
- LegislationWork Health and Safety Act 2020 (WA)As at 02/09/2026
- LegislationWork Health and Safety Act 2012 (SA)As at 02/09/2026
- LegislationWork Health and Safety Act 2012 (Tas)As at 02/09/2026
- LegislationWork Health and Safety Act 2011 (ACT)As at 02/09/2026
- LegislationWork Health and Safety (National Uniform Legislation) Act 2011 (NT)As at 02/09/2026
- LegislationOccupational Health and Safety Act 2004 (Vic)As at 02/09/2026
- LegislationWork Health and Safety Regulation 2011 (ACT)As at 31/10/2026
- LegislationWork Health and Safety Regulation 2025 (NSW)As at 01/11/2026
- LegislationWork Health and Safety (National Uniform Legislation) Regulations 2011 (NT)As at 31/10/2026
- LegislationWork Health and Safety Regulation 2011 (Qld)As at 31/10/2026
- LegislationWork Health and Safety Regulations 2012 (SA)As at 13/09/2026
- LegislationWork Health and Safety Regulations 2022 (Tas)As at 31/10/2026
- LegislationOccupational Health and Safety Regulations 2017 (Vic)As at 01/11/2026
- LegislationWork Health and Safety (General) Regulations 2022 (WA)As at 31/10/2026
Always rely on the current version on the regulator’s website.
Seven day refund if you have not started
Or
For employers and teams
Buy Seats for Your Team
$49.00 per seat, inc GST
Total inc GST$245.00
Or
What You Get
Certificate of Completion
This is to certify that
has successfully completed
All learning modules and the final assessment
Kam Askari
Director, Creative Directions Management Consulting Pty Ltd
This is a certificate of completion of a non-accredited professional development course. It is not a nationally recognised qualification, a VET statement of attainment, a competency card, a licence, or evidence of competency. It is issued by Creative Directions Management Consulting Pty Ltd, which is not a Registered Training Organisation.
Sample layout. Certificate ID WP-SAMPLE-0001 verifies as Hazardous Manual Tasks and Manual Handling Safety.
- Certificate verified by its ID
- 100% online, self-paced
- Six months of access
Bought for yourself: six months of access from the day you pay. Team seat: six months from the day the worker activates their code.
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